{"id":445,"date":"2024-08-27T13:33:00","date_gmt":"2024-08-27T11:33:00","guid":{"rendered":"https:\/\/snm-online.sk\/?page_id=445"},"modified":"2024-10-09T14:16:59","modified_gmt":"2024-10-09T12:16:59","slug":"casto-kladene-otazky","status":"publish","type":"page","link":"https:\/\/snm-online.sk\/en\/casto-kladene-otazky\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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K\u00fapil som si vstupenky na snm-online.sk, ale vstupenka mi nepri\u0161la na e-mail. \u010co m\u00e1m robi\u0165?<\/h3><\/div><\/div>
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Vo svojej doru\u010denej po\u0161te si pros\u00edm skontrolujte aj z\u00e1lo\u017eky spam\/reklama. Ak sa Va\u0161e vstupenky nenach\u00e1dzaj\u00fa vo Va\u0161ej emailovej schr\u00e1nke, kontaktujte n\u00e1s emailom na adrese\u00a0pomoc@snm-online.sk<\/a>. Pre identifik\u00e1ciu je potrebn\u00e9 uvies\u0165 meno a priezvisko, variabiln\u00fd symbol platby a e-mailov\u00fa adresu na ktor\u00fa ste si dali vstupenky zasla\u0165.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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K\u00fapil som si vstupenky na prehliadku\/podujatie, ale u\u017e o vstupenky nem\u00e1m z\u00e1ujem (napr. z osobn\u00fdch d\u00f4vodov).
Kde a ako ich m\u00f4\u017eem vr\u00e1ti\u0165?<\/h3><\/div><\/div>
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Vstupenky sa daj\u00fa vr\u00e1ti\u0165 iba v pr\u00edpade, \u017ee podujatie alebo prehliadka boli zru\u0161en\u00e9 alebo zmenen\u00e9 a na na\u0161ej webstr\u00e1nke sa nach\u00e1dza v \u010dasti zmeny a zru\u0161enia ofici\u00e1lna tla\u010dov\u00e1 spr\u00e1va upres\u0148uj\u00faca podmienky vr\u00e1tenia vstupn\u00e9ho pre klientov.
Viac inform\u00e1ci\u00ed n\u00e1jdete na https:\/\/snm-online.sk\/vseobecne-obchodne-podmienky\/<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Bol som na podujat\u00ed, ktor\u00e9 bolo zru\u0161en\u00e9 a nikto mi nedal vedie\u0165 o zru\u0161en\u00ed, ani na mieste konania nebola \u017eiadna inform\u00e1cia o zru\u0161en\u00ed, pre\u010do?<\/h3><\/div><\/div>
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V pr\u00edpade zru\u0161enia alebo zmeny podujatia alebo prehliadky informujeme klientov, na ktor\u00fdch sme pri takomto podujat\u00ed mali k dispoz\u00edci\u00ed mailov\u00fd kontakt. Ak by ste do bud\u00facna chceli by\u0165 informovan\u00fd o tak\u00fdchto zmen\u00e1ch, odpor\u00fa\u010dame V\u00e1m pri n\u00e1kupe vstupeniek vyp\u013a\u0148a\u0165 a pravdivo uv\u00e1dza\u0165 emailov\u00fd kontakt. Za inform\u00e1cie o zru\u0161en\u00ed, pr\u00edpadne o zmene podujatia na mieste konania zodpoved\u00e1 usporiadate\u013e.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Rezervoval som si l\u00edstky na podujatie, ale nechcem v\u0161etky, d\u00e1 sa rezerv\u00e1cia upravi\u0165?<\/h3><\/div><\/div>
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Ak m\u00e1te v rezerv\u00e1cii viac vstupeniek ako si naozaj prajete zak\u00fapi\u0165, sta\u010d\u00ed ke\u010f na predajnom mieste upozorn\u00edte predajcu, \u017ee z Va\u0161ej rezerv\u00e1cie si zak\u00fapite len Vami zvolen\u00fd po\u010det l\u00edstkov. Nezaplaten\u00e9 a nevyzdvihnut\u00e9 vstupenky po d\u00e1tume platnosti rezerv\u00e1cie bud\u00fa automaticky uvo\u013enen\u00e9 do predaja.
Ak si chcete dan\u00e9 vstupenky hradi\u0165 cez internet, vieme V\u00e1m upravi\u0165 rezerv\u00e1ciu viac inform\u00e1ci\u00ed na mail. adrese\u00a0pomoc@snm-online.sk<\/a> .<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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K\u00fapil som si vstupenky na www.snm-online.sk ale uviedol som zl\u00fd email. Je mo\u017en\u00e1 oprava?<\/h3><\/div><\/div>
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Pre opravu n\u00e1s pros\u00edm kontaktujte v pracovn\u00fdch d\u0148och e-mailom na adrese pomoc@snm-online.sk<\/a> . Je potrebn\u00e9 uvies\u0165 V\u00e1\u0161 spr\u00e1vny email, nespr\u00e1vny email na ktor\u00fd ste vstupenky odoslali a taktie\u017e doklad o \u00fahrade, pr\u00edpadne telef\u00f3nne \u010d\u00edslo na ktorom V\u00e1s zamestnanec bude kontaktova\u0165.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Pre\u010do mus\u00edm uvies\u0165 meno a priezvisko dr\u017eite\u013ea vstupenky?<\/h3><\/div><\/div>
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Kontrola mena dr\u017eite\u013ea vstupenky m\u00f4\u017ee, ale nemus\u00ed, by\u0165 \u010fal\u0161\u00edm bezpe\u010dnostn\u00fdm krokom pri vstupe na samotn\u00e9 podujatie. Je nutn\u00e9 uvies\u0165 skuto\u010dn\u00e9 meno, aby ste predi\u0161li nepr\u00edjemnostiam. Ak kupujete vstupenku ako dar\u010dek pre \u010fal\u0161iu osobu, nap\u00ed\u0161te jej meno.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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\u010co znamen\u00e1, ke\u010f sa na str\u00e1nke zobrazuje „Vypredan\u00e9“?<\/h3><\/div><\/div>
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Moment\u00e1lne nie s\u00fa k dispoz\u00edcii \u017eiadne vo\u013en\u00e9 vstupenky. Kapacita vstupeniek sa m\u00f4\u017ee bu\u010f nav\u00fd\u0161i\u0165, ak to mo\u017enosti dovo\u013euj\u00fa, alebo sa musia uvo\u013eni\u0165 zarezervovan\u00e9 vstupenky. Treba priebe\u017ene sledova\u0165 str\u00e1nku, pr\u00edpadne sa m\u00f4\u017eete informova\u0165 na e-mailovej adrese pomoc@snm-online.sk<\/a> .<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Kde n\u00e1jdem podrobn\u00e9 inform\u00e1cie o m\u00fazeu, ktor\u00e9 sa chyst\u00e1m nav\u0161t\u00edvi\u0165?<\/h3><\/div><\/div>
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Aktu\u00e1lne inform\u00e1cie o jednotliv\u00fdch m\u00faze\u00e1ch, ktor\u00e9 prev\u00e1dzkuje Slovensk\u00e9 n\u00e1rodn\u00e9 m\u00fazeum n\u00e1jdete na str\u00e1nke www.snm.sk<\/a>, ku ka\u017ed\u00e9mu podujatiu a prehliadke je uveden\u00fd kontakt na m\u00fazeum.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n

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